Information you choose to send
If you phone or email Axis, the practice receives the information you choose to provide. Use initial contact for a general description of your enquiry and the details needed to respond. Do not send urgent requests, detailed trauma histories, identification documents or extensive clinical records through ordinary email.
Website enquiry form
The enquiry form sends the information you enter through Resend, a transactional email provider, to info@axispsych.com.au. The form does not create a public profile or add your enquiry to a public website database. Resend processes the message, contact details and delivery information so it can reach Axis. Resend states that email data are retained for 30 days on standard plans. Its privacy policy also explains that personal information may be processed outside Australia, including in the United States. Read the Resend privacy policy.
Online professional referrals
The GP referral form collects the patient, clinical and practitioner details entered by the referrer, along with any uploaded documents. The upload-only option accepts existing documents without requiring duplicate patient or GP details. Referrers should send only information needed for the referral and have the patient's consent or another lawful authority to share it.
Netlify processes the submission and Resend sends it to info@axispsych.com.au. These providers may process information overseas. Uploads travel over HTTPS, but email delivery is not end-to-end encrypted. The application does not create a public upload link or save a separate website database of referrals. Email providers and Axis's mailbox process and retain the delivered referral. Contact Axis to discuss another transfer method if email is unsuitable for the information you need to send.
The dedicated referral form does not load Google Analytics, Google Ads or Microsoft Clarity. Patient details are not saved in browser storage. A GP may choose to remember their practice contact details on their own device, and can remove those saved details using the form's forget button. Submitted details remain in page memory while sending or retrying. After success, an online referral copy remains available to download until the page is closed. Downloads should be kept in the appropriate clinical record.
Technical information
This website is hosted by Netlify. Netlify and its network providers may process technical information such as IP address, device and browser type, request time and pages requested to operate, secure and improve the service. Netlify states that personal information may be processed outside the country where it was collected. Read the Netlify privacy policy.
Website measurement
Axis uses Google Analytics and Microsoft Clarity to understand general website use, including visits, broad referral sources, pages viewed, device and browser information, and interactions such as scrolling or outbound links. This helps Axis improve the website and understand whether information can be found easily. Google Analytics may use cookies or similar technologies to distinguish visits. Read Google's information about Analytics data collection and the Google privacy policy.
Axis also uses Google Ads conversion measurement to understand when advertising is followed by an enquiry or selected contact interaction. Google may use cookies and identifiers to associate an interaction with an earlier advertising click. Read Google's explanation of website conversion measurement.
Axis does not intentionally send enquiry content, clinical records, health information, booking details or direct identifiers to these measurement services. Website forms are marked for masking in Microsoft Clarity, and Microsoft states that content entered into input boxes and drop-down menus is masked. Read Microsoft's Clarity masking information and the Microsoft privacy statement.
Do not include personal information in website addresses or URL parameters. You can use your browser settings to limit or delete cookies. This may reduce the continuity of website measurement but does not affect your ability to contact Axis by phone or email.
Downloadable referral documents
Downloading a blank guide or referral form does not send clinical information to Axis. A completed referral form may contain sensitive information. Professional referrals and supporting documents can be emailed to info@axispsych.com.au. Referrers should use their organisation's secure email system where available and should not rely on email for urgent or crisis information.
Public resources
The handouts and worksheets are general, de-identified resources that are open to everyone. No account or login is required, and this area is not used for personalised treatment plans, clinical correspondence or records.
Clinical records and confidentiality
Psychological service records are handled separately from the public website. Before services begin, Axis explains consent, confidentiality, record keeping, communication with referrers and relevant limits or legal obligations. Arrangements may differ for young people, funded services and matters involving third parties.
Questions or concerns
Contact Axis Clinical Psychology at info@axispsych.com.au or (08) 9520 6129 with a privacy question. Do not include more personal information than is needed to identify the issue.
Last reviewed: 17 September 2026